Instructions
Monitoring your own health is easy with Puhti. We help you understand your results, make the right choices, and monitor your progress. On the Instructions pages, you will find all the information you need about examinations, measurements, and how to proceed. If something is unclear, you can always get help from our customer service.
Understand your health – this is how it works
Choose the right measurement or test package
Start with a ready-made laboratory package, add a body composition measurement or complete the package with individual tests. You can choose exactly what suits your situation – without a doctor’s referral.
Visit a location that suits you
Sample collection is possible at Mehiläinen laboratories at over 75 locations. You can take a body composition measurement at a self-service point in 22 shopping centers around Finland. The visit is quick and easy to fit into your everyday life.
See the results clearly in OmaPuhti
The results are displayed in OmaPuhti as an easy-to-understand report. You can view your values, track changes and return to the results whenever you want. Forget about papers and PDFs
Compare test packages
Choose the test packages you want to compare. You can easily see which tests are included in each package. This is an easy way to find a package that suits your needs.
Frequently asked questions
If you need to change your booked testing appointment, please do so no later than the day before the appointment by contacting Mehiläinen’s customer service. Contact information and instructions: https://ajanvaraus.mehilainen.fi/help?language=en.
The quickest way to get in touch with Puhti is via our chat. Customer service is present every day between 8 a.m. and 4 p.m. Currently, the chat only works when you have accepted marketing cookies. You can change your settings here. You will find the chat on the right-hand side of the site. Click on the speech bubble and type your question.
Our customer service can also be contacted by phone: +358 (0)10 338 7049 (8.35 cents/call + 16.69 cents/minute)
If you want make changes to the tests you have ordered, you can request a change to your order from our customer service before visiting the laboratory. You can contact us via the chat on our website or by phone (+358 (0)10 338 7049).
If the order includes promotional or special offer products or test panels with a lower than normal price, we will not be able to refund the amount in full; in this case, we will refund the price paid for the product. If a product is exchanged for another, we will take into account the difference between the products and the lower price in the amount of refund.
Please note that we do not make changes to an order that has already been used. In other words, any changes to the order must be made before visiting the laboratory. After visiting the laboratory, we will not refund used orders or parts thereof.
Articles
Contact us
Need help? We are here for you. Frequently asked questions will help you find the answer right away – and if you can’t find it, customer service is always there to help.