Skip to content
Usein kysytyt kysymykset



This page contains the most frequently asked questions and answers. If you cannot find an answer or need additional information, you can contact us via chat or by phone at 010-338 7049 (8.35 cents/call + 16.69 cents/min).

Customer service

If you need to change your booked testing appointment, please do so no later than the day before the appointment by contacting Mehiläinen’s customer service. Contact information and instructions: 

The quickest way to get in touch with Puhti on weekdays between 8 a.m. and 4 p.m. is via our chat. You will find the chat on the right-hand side of the site. Click on the speech bubble and type your question. 

Our customer service can also be contacted by phone: +358 (0)10 338 7049 (8.35 cents/call + 16.69 cents/minute) 

If you want make changes to the tests you have ordered, you can request a change to your order from our customer service before visiting the laboratory. You can contact us via the chat on our website or by phone (+358 (0)10 338 7049). 

If the order includes promotional or special offer products or test panels with a lower than normal price, we will not be able to refund the amount in full; in this case, we will refund the price paid for the product. If a product is exchanged for another, we will take into account the difference between the products and the lower price in the amount of refund. 

Please note that we do not make changes to an order that has already been used. In other words, any changes to the order must be made before visiting the laboratory. After visiting the laboratory, we will not refund used orders or parts thereof. 

Laboratory test

Please note that most of the test packages do not require fasting. More detailed information can be found on the page of each test panel or individual test. Individual tests that require fasting are marked with a lowercase letter f in the test code. 

Try to sleep, eat, drink, exercise and work normally during the days before the test. The day before the test, try to have your meals at your usual mealtimes. Heavy stress or an intense sports performance on the previous day or the same day, for example, can also affect the values. 

First, order the tests on the Puhti website. After that, you will receive instructions for testing. The sample collection takes place at Mehiläinen laboratories, available in about 75 locations in 50 different cities. Please note! Most of the Mehiläinen laboratories serve customers only by appointment. You can see the locations of Mehiläinen laboratories here. You can book an appointment for laboratory testing here. 

When making an electronic appointment, you will need to re-authenticate with your online banking credentials and, as a Puhti customer, click on “prepaid service” in the “Payment method” menu.

The tests in the order are taken at the same time; tests in the same order cannot be divided into different testing days. 

Sample collection for Puhti tests is possible at more than 75 locations in 50 cities. The sample collection takes place at Mehiläinen laboratories. First, order the test package of your choice on the Puhti website. The laboratories are centrally located in cities. You can check the locations of the laboratories here. You can make an appointment here.

We recommend getting tested right away so that you can keep track of changes in your health. It is a good idea to find out the baseline before starting your exercise regimen or making other lifestyle changes so that you can see the effects of the changes in your test results. Seeing how your test results improve can motivate you to continue with your lifestyle changes. The baseline results and follow-up test results are updated on the same report in My journal, making it easy to see your progress. 

If you have booked an appointment at the laboratory, you can register at the reception and take a seat and wait for your turn.

All you need to bring with you is proof of identity (such as your driver’s license, identity card or passport). 

If you have placed a separate additional order and want to have all the tests taken at the same time, be sure to inform the laboratory. 

After laboratory tests

The results are displayed as an easy-to-read report in the My journal section. We have tried to make the report as simple and clear as possible. We have received a lot of praise from our customers for the clarity of our reports! 

The results can be viewed on mobile or on a computer. The results are presented graphically, and the next time you get tested, the new results are updated in the same graphs. In certain tests, the value is not accurately determined after a certain limit, because it has no diagnostic significance. 

If the value is marked with red, the value falls outside the reference values. If the value is marked with green, it falls within the reference values. Some of the values also have a yellow area between them, which indicates a small deviation from the reference values. 

The results can be saved as a PDF file that opens with Adobe Acrobat, for example. If you wish, you can also print the results on paper. 

See an example of a Puhti report here. 

Log in to My journal with your banking credentials. You will not be able to log in until you have ordered the tests from the Puhti website. 

If you cannot log in to My journal, here’s what you can try: 

Try using a different browser or computer/phone. 

Try logging in to My journal again in about an hour. Server downtime may cause login errors. 

Contact us via the chat or over the phone. 

In our opinion, the interpretation of laboratory results does not need to be difficult. That is why we have made the report very visually clear and easy to read. The report shows whether your results fall within the reference values and what the different values mean. We will tell you what the different indicators are connected to and how you can influence them. 

Through Puhti, you can also easily book a remote appointment with a doctor as a separate service, during which you can go through all the results. 

However, our test packages do not include a personal interpretation or diagnosis of your results by a doctor. Always consult a doctor if you suspect a disease or have symptoms. 

You can view the results in the My journal service. The service requires strong authentication with Finnish banking credentials. 

We clearly illustrate which values fall within the reference values and what the values mean. After all the results have been completed, they can be printed or downloaded in PDF format. 

If you wish, you can order a doctor’s consultation directly in the My journal service for an additional fee. Our service does not automatically include a personal interpretation or diagnosis of your results by a doctor. If you suspect a disease or have symptoms, always consult a doctor. 

Many of the results included in our test packages are usually completed the day after the sample collection. 

As soon as the results are ready, we will send you email and SMS notifications. You can view the results on the My journal page. 

After the tests, you can order a remote consultation with a Mehiläinen doctor as a separate service directly in the My journal report. The consultation with a doctor is not included in the price of the laboratory package. 

Placing an order

Customers over the age of 15 can order Puhti tests. The young person must have their own online banking credentials so that they can view their results in My journal. 

If the young person is a minor, we recommend that you talk to a doctor about the young person’s condition and their need for laboratory tests. Always consult a doctor first if there are any symptoms or suspicions of illness. 

If you wish to order tests for more than one young person, the orders must be placed separately. This is because we need the personal details of the person to be tested when placing the order. 

Add the desired tests to your cart. Enter the gift card code in the shopping cart under. Click ‘Apply coupon’. The price is then updated. Click ‘Go to checkout’. 

If you have received a gift card through GoGift, enter the gift card code (not the order number) at checkout. 

The Puhti gift card cannot be used at the register of Mehiläinen’s laboratory; when paying with a gift card, the order must be placed on the Puhti website before visiting the laboratory for the tests. 

You can place an order on the Puhti website now and get tested later; the order is valid for one year. You can visit the laboratory whenever it suits you. Do not visit the laboratory if you are ill. 

The tests in the order are taken at the same time; tests in the same order cannot be divided into different testing days. 

You can select the ePassi payment option at the checkout of the Puhti online store, in which case you will be directed to the ePassi page to accept the payment. 

When paying with ePassi, you can only order tests for yourself. 

If the balance on the ePassi is not enough to place an order, you can transfer MyMoney from your own account to ePassi and make the payment using the ePassi benefit balance. Learn more: 

The Puhti online store has various payment options. You can use, for example, online bank payments, most common credit cards, part payment, invoice, mobile payments and ePassi Well-being. 

Customers cannot pay for Puhti tests at the Mehiläinen laboratory; the tests must be ordered from the Puhti website before visiting the laboratory. 

You can add the desired individual tests to the ready-made test panels. The tests in the order are taken at the same time; tests in the same order cannot be divided into different testing days. 

If you experience any problems with payment, please check the following: 

At what point did the problem occur, on the Puhti page or on the bank’s page? If you have any problems with your bank’s website, please contact the bank. 

Is there a maintenance break on your bank’s website? Wait about an hour and then try the payment again. If there is still a problem, please contact Puhti’s customer service, for example via the chat. 

Try a different payment method. 

Check that you have filled in all the information correctly. 

Have you accepted the terms and conditions and clicked “Proceed to payment”? 

Does your device have a good network connection? 

If you are making the payment on your mobile phone, be sure to return from the online bank to the page where you placed the order after you have made the payment. 

Do you have a coupon code? Did you enter the code correctly and is the code still valid? Please note! No spaces should be typed before or after the code. 

If the previous steps did not help, please contact Puhti’s chat. 

You can add new tests to your existing order. Order the tests as usual from the Puhti page; the sampler will see all the tests you ordered in the system. Puhti tests cannot be purchased from the laboratory register. 

If you have placed a separate additional order and want to have all the tests taken at the same time, be sure to inform the laboratory. 

The order must always be filled in with the details of the person to be tested. If you want to order tests as a gift for someone else, gift cards are available. The gift card is used in Puhti’s online store, and the recipient of the gift can decide which test package they want to order. 

General information

Kela compensation is not available for Puhti tests. The tests do not require a doctor’s appointment or referral. 

The service is suitable for you if you are interested in monitoring and maintaining your health with the help of a laboratory test. The Puhti laboratory packages provide a wide range of information on your health. We have compiled test packages suitable for various target groups. 

Comprehensive and versatile tests have been selected for the test packages for various target groups. The Puhti laboratory packages provides a wide range of information on your health. In the ‘Laboratory tests’ menu, you can find more information about all the ready-made test packages. 

Puhti laboratory tests do not require a doctor’s referral. However, if you suspect an illness, always consult a doctor. 

You can order a doctor’s consultation separately through our service after the tests. 

Puhti (Puhti Lab Oy) offers the best services for measuring and developing your well-being. The company’s founders want to promote the well-being of Finns and offer them an easy way to monitor their health. Puhti is part of Mehiläinen. 

Data protection and information security are of the utmost importance to us. The data will remain in a high-security server room in Finland, which is dimensioned for health services. The data can only be accessed by persons responsible for laboratory testing whose access to the data is necessary for the provision of the service and who have signed a written NDA. 

The samples are taken and analysed at the laboratories of Mehiläinen in Finland. 

No sampling fee will be added to health examinations. No sampling fee (EUR 10) for orders over EUR 40. 

No fees are charged at the laboratory’s register. 

Consultation with a doctor on the results after the tests EUR 64.90. 

You can view the results on the My journal page. 

The results of the tests ordered after 24 March 2021 will also be updated in OmaKanta and OmaMehiläinen. The results will be transferred to the Kanta archive within approximately two days of the results being completed. 

If you have ordered a remote consultation with a doctor as an additional service, the doctor will also update their entries on your treatment in the Kanta archive. 

Attention! The texts appear in as Mehiläinen’s document entries.

We automatically transfer the order information to Mehiläinen’s laboratory system. This means that you do not have to bring your Puhti order information or receipt to the laboratory. However, remember to bring proof of identity with you when arriving at the laboratory for the tests.  

Go to cart: 0,00