FAQ
Can I buy the tests now and visit the laboratory later?
You can place an order on the Puhti website now and get tested later; the order is valid for one year.
FAQ
How do I pay with ePassi (ePassi Well-being)?
You can select the ePassi payment option at the checkout of the Puhti online store, in which case you will be directed to
FAQ
Payment methods
The Puhti online store has various payment options. You can use, for example, online bank payments, most common credit cards, part payment, invoice,
FAQ
Adding individual tests to the same order
You can add the desired individual tests to the ready-made test panels. The tests in the order are taken at the same time;
FAQ
Problems with payment?
If you experience any problems with payment, please check the following: At what point did the problem occur, on the Puhti page or on the bank’s page?
FAQ
How do I add more tests to an order I have already placed?
You can add new tests to your existing order. Order the tests as usual from the Puhti page; the sampler will see all
FAQ
How do I order tests for another person?
The order must always be filled in with the details of the person to be tested. If you want to order tests as a gift for someone else,
FAQ
How do I change my appointment?
If you need to change your booked testing appointment, please do so no later than the day before the appointment by contacting Mehiläinen's customer service.
FAQ
Customer service contact information
The quickest way to get in touch with Puhti on weekdays between 8 a.m. and 4 p.m. is via our chat.
FAQ
How do I change my order?
If you want make changes to the tests you have ordered, you can request a change to your order from our customer service before visiting the laboratory.